FAQs

 

For information pertaining to an order, please contact CIVCO_support@elandersamericas.com.

For information pertaining to literature availability, please contact Marketing@civco.com.

You can search for marketing materials from the Home Page or select Marketing Material from the 'Go To’ dropdown list. Select your search criteria and press the search icon. Material details will be displayed in the search results. Enter the quantity you wish to order and press the add to cart icon.

When you are finished adding items to your shopping cart, select the shopping cart icon in the top right side of the page or select Shopping Cart from the 'Go To' dropdown list. Review the items in your cart. You can update quantities or remove items directly from your shopping cart. Once you are ready to complete your order press the continue to checkout icon.

Select an address from the dropdown list or add a new address. Addresses you have saved in your Address Book that is located in your User Profile are available to select for shipping information.

If you are unable to locate marketing materials that you want to order, please contact Marketing@civco.com.

If literature is available to be customized, there will be a customize product icon. Select this icon. A form to enter your customized information will be displayed.

When you are done entering the information you want included on the literature, select the preview icon and ensure the information you have entered is accurate. Once you have previewed the customized literature, you will need to add the product to your cart by selecting the add to cart icon.

NOTE: You will not be able to add customized marketing materials to your cart until it has been previewed.

Standard manufacturing turn times are 2-3 business days. Standard shipping will be determined by the carrier and location of the fulfillment center to the ship-to location. Standard shipping times range from 2-6 days.

Yes, you can select to expedite your shipping during the checkout process. CIVCO monitors usage of expedited shipping service requests.

For internal orders, shipping charges will be applied towards CIVCO's UPS account. Shipping charges will be applied at the time of checkout for all other users.

Not at this time. Orders can only be delivered to a single ship-to address. If there are multiple ship-to locations, enter each order separately and specify the delivery location.

From the 'Go To' dropdown menu, select the Manage Orders option. You can search orders you have placed by date range, tracking number or order number. Enter your search criteria and press the search icon. If your order has shipped the tracking number will be displayed. Clicking the tracking number will take you to the Shipping Carriers website where you can track your order.

Like most websites, this one uses cookies.

Cookies are small text files stored on your computer by your browser. They're used for many things, such as remembering whether you've visited the site before, so that you remain logged in - or to help us work out how many new website visitors we get each month. They contain information about the use of your computer but don't include personal information about you (they don't store your name, for instance).

This policy explains how cookies are used on Elanders websites in general - and, below, how you can control the cookies that may be used on this site (not all of them are used on every site).

About this Cookie policy

This Cookie Policy applies to all of our websites and our mobile applications ("the Website").

In this Cookie Policy, when we refer to any of our Websites, we mean any website or mobile application operated by or on behalf of Elanders or its subsidiaries and affiliates regardless of how you access the network. This Cookie Policy forms part of and is incorporated into our Website Terms and Conditions http://www.elanders.com/group/web-policy/.

By accessing the Website, you agree that this Cookie Policy will apply whenever you access the Website on any device.

Any changes to this policy will be posted here. We reserve the right to vary this Cookie Policy from time to time and such changes shall become effective as soon as they are posted. Your continued use of the Website constitutes your agreement to all such changes.

Our use of cookies

We may collect information automatically when you visit the Website, using cookies.

The cookies allow us to identify your computer and find out details about your last visit.

You can choose, below, not to allow cookies. If you do, we can't guarantee that your experience with the Website will be as good as if you do allow cookies.

The information collected by cookies does not personally identify you; it includes general information about your computer settings, your connection to the Internet e.g. operating system and platform, IP address, your browsing patterns and timings of browsing on the Website and your location.

Most internet browsers accept cookies automatically, but you can change the settings of your browser to erase cookies or prevent automatic acceptance if you prefer.

These links explain how you can control cookies via your browser - remember that if you turn off cookies in your browser then these settings apply to all websites not just this one:

  • Internet Explorer http://support.microsoft.com/kb/278835 (this page links to further information for different versions of IE - the mobile version is at http:/ /www.microsoft.com/windowsphone/en-us/howto/wp7/web/changing-privacy-and-other-browser-settings.aspx).
  • Chrome: http://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647
  • Safari: http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html (or http://support.apple.com/kb/HT1677 for mobile versions)
  • Firefox: http://support.mozilla.org/en-US/kb/ Enabling%20and%20disabling%20cookies
  • Blackberries: http://docs.blackberry.com/en/smartphone_users/deliverables/ 32004/Turn_off_cookies_in_the_browser_60_1072866_11.jsp
  • Android: http://support.google.com/mobile/bin/answer.py?hl=en&answer=169022
  • Opera: http://www.opera.com/browser/tutorials/security/privacy/

Types of cookie that may be used during your visit to the Website The following types of cookie are used on this site. We don't list every single cookie used by name - but for each type of cookie we tell you how you can control its use.

1.Site management cookies

These are used to maintain your identity or session on the Website. For instance, where our websites run on more than one server, we use a cookie to ensure that you are sent information by one specific server (otherwise you may log in or out unexpectedly). We may use similar cookies when you vote in opinion polls to ensure that you can only vote once, and to ensure that you can use our commenting functionality when not logged in (to ensure you don't see comments you've reported as abusive, for instance, or don't vote comments up/down more than once).

These cookies cannot be turned off individually but you could change your browser setting to refuse all cookies (see above) if you do not wish to accept them.

2.Personalization cookies

These cookies are used to recognize repeat visitors to the Website and in conjunction with other information we hold to attempt to record specific browsing information (that is, about the way you arrive at the Website, pages you view, options you select, information you enter and the path you take through the Website). These are used to recommend content we think you'll be interested in based on what you're looked at before.

We do not use personalization cookies on our site

3.Analytics cookies

These monitor how visitors move around the Website and how they reached it. This is used so that we can see total (not individual) figures on which types of content users enjoy most, for instance.

You can opt out of these if you want: Google: https://tools.google.com/dlpage/gaoptout

4.Third-party service cookies

Social sharing, video and other services we offer are run by other companies. These companies may drop cookies on your computer when you use them on our site or if you are already logged in to them.

Here is a list of places where you can find out more about specific services that we may use and their use of cookies:

  • Facebook's data use policy: http://www.facebook.com/about/privacy/your-info-on-other
  • Twitter's privacy policy: https://twitter.com/privacy
  • YouTube video player cookie policy: http://www.google.com/intl/en/policies/privacy/faq/#toc-cookies(Google's standard terms).